AiServe Shared WhatsApp Inbox
πŸ‡²πŸ‡Ύ Made for Malaysian businesses

One WhatsApp,
your whole team.

Stop passing one phone around. Your team replies from any laptop or phone β€” same WhatsApp number, everyone can see, no more missed messages, no more duplicate replies. AI drafts every answer from your own FAQ so new staff sound like your best one on day one.

Familiar problem?

If any of these sound like your kedai/restoran/klinik β€” you're not alone. Every growing business on WhatsApp runs into the same wall.

πŸ“± One phone, one staff

Your business WhatsApp lives on one staff's phone. When she takes leave, is sick, or resigns β€” the whole customer chat history goes with her. Boss also cannot see anything.

πŸ’€ Miss messages at night

Customer message at 10pm. No one see until pagi esok. By then they already go to your competitor. You never know you lost the sale.

🀝 Two staff reply the same customer

WhatsApp Web opened on 2 laptops. Both staff reply with different prices, different promises. Customer confuse. Trust down.

πŸ‘€ Boss no visibility

You don't know what your team is promising. Cannot see which customer waited 2 days. No idea response time. Report time β€” no data.

πŸ†• New staff start from zero

New hire join. Zero context. No FAQ, no history. They learn on real customers. Mistakes go straight to your reputation.

✍️ Same question 20 times a day

"Ada stock?" "Berapa harga?" "Waktu operasi?" "Alamat kedai?" Staff type the same reply all day β€” tak sempat handle actual orders.

Here's how AiServe Shared WhatsApp Inbox fixes it

Everything a growing Malaysian team needs to run WhatsApp like a proper business.

πŸ“₯ Shared inbox

Every staff sees every chat from any browser. Same WhatsApp number, whole team working together.

🎯 One owner per chat

Chat auto-assigned to one agent. No more "eh I thought you were replying". No more double replies.

πŸ€– AI drafts your replies

AI writes the reply in your business voice. Staff review, edit if need, then send. Never auto-sent without your approval.

πŸ“š Your own FAQ

Upload your menu, price list, opening hours. AI answers customers using YOUR facts, not made-up ones.

πŸ“£ Broadcast messages

Send promo to 1,000 customers a month for FREE. Upgrade to 10,000/month for RM 480. Yearly billing 20% off.

🍜 F&B ordering module

Restaurant? Customers order via WhatsApp, AI takes the order, staff prints kitchen ticket. Kanban dashboard for orders.

πŸ’¬ Web chat widget + QR

Print a QR sticker for your counter or table. Customer scans β†’ chat opens in browser β†’ order flows into the same inbox.

🏒 Multiple branches

KL, Penang, Ipoh outlets? Each branch has its own team, its own leads, its own WhatsApp. Fair round-robin β€” no salesman fighting.

πŸ“Š Manager reports

Response time, workload per staff, top topics customers ask about β€” all in one dashboard.

πŸ”€ Smart routing

Auto-send delivery questions to Logistics, refund requests to Finance, sales enquiries to Sales. Set once, forget.

πŸ”’ Full audit log

Every login, every reply, every plan change β€” recorded. Trust but verify.

πŸ“± Install on phone

Add to home screen β€” feels like a native app. Face ID unlock, 6-digit PIN backup, stay signed in for 30 days.

Who's using it?

Different businesses, same problem β€” one WhatsApp inbox for the whole team.

🍜 Restoran & cafe

Take orders via WhatsApp AND via QR on tables. AI parses "2 nasi lemak ayam berempah, less spicy" straight into the kitchen ticket.

πŸ› Retail & e-commerce

Shipping, stock, sizing β€” the FAQ your staff types 50 times a day. AI draft, agent send, customer served in 30 seconds.

🩺 Klinik & salon

Appointment booking flow: customer messages, AI collects service + date + name + phone, notifies the front desk to confirm.

🏒 Property & agencies

Multiple agents, same office WhatsApp. Round-robin new leads by branch β€” no more agents fighting over the same enquiry.

🚚 Delivery & logistics

Customer sends order number β†’ auto-routed to Operations β†’ status update in one click.

πŸŽ“ Tuition & services

Parents ask about schedule / fee / location. AI answers from your prospectus. Staff only reply when it's a real enquiry.

Live in 5 minutes

1

Sign up

Business name, your email, password. 30 seconds. Auto-logged in as workspace boss.

2

Connect WhatsApp + upload FAQ

Point your WhatsApp Cloud API (or partner gateway) to us. Paste your FAQ. Enable AI. Done.

3

Invite team & go

Add your staff. Customers message β†’ AI drafts β†’ team replies. Boss sees everything from any browser or phone.

Simple pricing β€” save 18% with the team bundle

RM 12 per seat, or grab the 10-seat team bundle for RM 99 / month. Every plan includes shared inbox, AI drafts, FAQ, F&B module, and web widget.

Starter

RM 36 / month

3 seats Β· RM 12 per seat

  • Up to 3 staff
  • 1 WhatsApp number
  • AI drafts + FAQ knowledge base
  • Shared inbox, notes, tags
  • Web chat widget + QR

For small teams starting out.

Most popular Β· save 18%

Growth

RM 99 / month

10 seats Β· effectively RM 9.90 per seat

  • Up to 10 staff
  • Everything in Starter
  • Reports, routing rules, message templates
  • F&B ordering module
  • Multi-branch support

Right size for most Malaysian teams.

Enterprise

RM 99 + RM 12 / extra seat

10+ seats Β· scale seat by seat

  • Unlimited staff
  • Multiple WhatsApp numbers
  • Everything in Growth
  • Priority support (BM & EN)
  • CRM integration (Odoo coming)

For multi-outlet operators.

Broadcast messages: 1,000 recipients / month FREE Β· Paid tier 10,000 / RM 480/mo Β· Yearly billing 20% off. AI usage billed separately at cost + margin β€” see full pricing.

See full pricing & FAQ β†’

πŸ‡²πŸ‡Ύ Made for Malaysia

We're a Malaysian team. We know local business, local banking, local payment habits. No US pricing games, no forced yearly contracts.

πŸ’³ Local payment

Bank transfer, DuitNow, e-wallet. Invoice comes with your SST number. No Stripe fees.

πŸ—£ BM & English support

WhatsApp us in Bahasa Melayu or English. Reply within one working day.

πŸ“‰ No lock-in

Cancel any month. Downgrade any time. Free tier stays free forever β€” no "trial ends" surprise.

Every day you wait, more customers slip through.

Set up your workspace in 30 seconds. Invite your team. Stop losing chats β€” tonight.

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