Run customer service on WhatsApp the way Intercom runs email. Multiple agents, one shared inbox, live refresh, role-based access — and Claude drafts a reply for every customer message, grounded in your own knowledge base.
Everything you need to run WhatsApp like a real support desk — plus AI.
Claude drafts a reply for every customer message. Agents review, edit, send. AI never sends on its own. Per-workspace API key.
Upload PDFs, Word docs, or paste your FAQs. The AI grounds answers in your own content — pricing, policies, hours. Citations shown on every draft.
Auto-refreshes every 5 seconds. New messages appear without reload, delivery ticks update in place, sound alerts on new inbound.
Super Admin, Manager, and Agent roles. Managers monitor and assign; agents only see what's relevant.
Auto-route new conversations by keyword to the right department. Reassign, escalate, change owner in one click.
For Cloud API tenants, we track Meta's customer service window per conversation and prompt template use after expiry.
Leave private context for teammates. Color-coded tags for filtering. Customers never see either.
Conversation totals, avg first response, avg resolution time, per-agent stats, daily volume, top tags. All filterable by date.
Every login, assignment, status change, AI suggestion, and reply is logged for auditing and coaching.
Sign up with company name, your email, password. Choose a plan. You're auto-logged in as the workspace admin in 30 seconds.
Pick a provider in Settings (Cloud API, Evolution, or partner gateway). Drop in your Anthropic API key and upload your FAQ docs.
Add up to 10 teammates on Growth. Customers message; AI drafts; agents send. Manager watches the queue, reports flag bottlenecks.
All plans include AI suggestions and the knowledge base. Bring your own Anthropic API key — you pay for AI at cost.
For small teams getting started.
Built for typical customer-service teams.
For multi-brand operators and resellers.
Create your workspace in 30 seconds, then invite your team.
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