AiServe Shared WhatsApp Inbox
Shared WhatsApp Inbox · AI-assisted

Stop losing customers
in WhatsApp.

Right now, all your customer chats live on one staff member's phone. Messages get missed. Two people reply to the same customer. The boss has no idea what's being promised. New hires start from zero.

Give your team a real inbox — shared, live, with AI drafting every reply from your own FAQs. One WhatsApp number, your whole team, everything logged.

Sound familiar?

If any of these hit close, you're not alone. Every growing business on WhatsApp runs into the same wall.

📱 One phone, one person

Your WhatsApp lives on one staff member's device. When they're on leave, sick, or asleep, replies stop. When they quit, the chat history walks out with them.

💤 Messages slip through

Customer sends at 9pm. Nobody sees it until morning. By then they've messaged your competitor. You never even knew you lost them.

🤝 Double replies

Two staff open WhatsApp Web on the same number and reply to the same customer — with different answers. Awkward, and it kills trust.

👀 No visibility for the boss

You have zero idea what your team is promising customers. No response-time numbers. No way to spot the customer who's been waiting 2 days.

🆕 New hires start from zero

New agent joins. They have no history, no context, no idea how you usually answer FAQs. They learn on real customers, mistakes included.

✍️ Typing the same reply, again

Same 20 questions every day. "Do you ship to Sabah?" "What are your hours?" "How much is delivery?" Your team's whole day is copy-paste.

Here's how AiServe Shared WhatsApp Inbox fixes it

Everything a growing team needs to run WhatsApp like a real desk.

📥 Shared inbox

Every agent sees every chat, from any browser.

🔔 Live refresh

New messages appear in seconds. Sound alerts. No reload.

🎯 One owner per chat

Assigned agent per conversation. No double replies.

🤖 AI drafts replies

Claude drafts, agent sends. Never auto-sent.

📚 Your knowledge base

Upload FAQs. AI answers in your voice, with citations.

👀 Manager reports

Response time, workload, top topics — at a glance.

🧑‍💼 Role-based access

Admin, Manager, Agent. Everyone sees what they should.

📖 Full history + notes

Searchable past chats. Private notes for teammates.

📊 Topic analytics

AI groups chats by theme. See what customers ask most.

🔀 Smart routing

Auto-send refund chats to Billing, delivery to Ops.

🔌 Keep your number

Meta Cloud API, Evolution, or any partner gateway.

🔒 Full audit log

Every login, assignment, reply — recorded.

Up and running in 5 minutes

1

Create your workspace

Sign up with company name, your email, password. Choose a plan. You're auto-logged in as the workspace admin in 30 seconds.

2

Connect WhatsApp + AI

Pick a provider in Settings (Cloud API, Evolution, or partner gateway). Drop in your Anthropic API key and upload your FAQ docs.

3

Invite your team & reply

Add up to 10 teammates on Growth. Customers message; AI drafts; agents send. Manager watches the queue, reports flag bottlenecks.

Simple pricing — save 18% with the team bundle

RM 12 per seat, or grab the 10-seat bundle for RM 99 / month. Every plan includes AI suggestions and the knowledge base.

Starter

RM 36 / month

3 seats · RM 12 per seat

  • Up to 3 agents
  • 1 WhatsApp number
  • AI suggestions & knowledge base
  • Shared inbox + notes + tags

For small teams getting started.

Most popular · save 18%

Growth

RM 99 / month

10 seats · effectively RM 9.90 per seat

  • Up to 10 agents
  • 1 WhatsApp number
  • Everything in Starter
  • Reports, routing rules, templates
  • All 3 provider options

Built for typical customer-service teams.

Enterprise

RM 99 + RM 12 / extra seat

10+ seats · scale seat by seat

  • Unlimited agents
  • Multiple numbers
  • Everything in Growth
  • Priority support
  • CRM integrations (Odoo coming)

For multi-brand operators and resellers.

See full pricing & FAQ →

Every day you wait, more customers slip through.

Set up your workspace in 30 seconds. Invite your team. Stop losing chats — tonight.

Start free · 30 seconds Sign in